HR Challenge Learning in the Flow of Work Paper
Order ID |
53563633773 |
Type |
Essay |
Writer Level |
Masters |
Style |
APA |
Sources/References |
4 |
Perfect Number of Pages to Order |
5-10 Pages |
Description/Paper Instructions
HR Challenge Learning in the Flow of Work Paper
TODAY, THE WORKFORCE HAS MANY LEARNING NEEDS THAT MUST BE RESPONDED TO WITHOUT PRE-PLANNING, AND ADJUSTMENT TIMES ARE QUICK. IN THE EARLY TENURE OF AN EMPLOYEE, OR WHEN THE WORK TASK IS NEW, THE EMPLOYEE WILL NEED AN ECOSYSTEM OF LEARNING STRATEGIES AND PRODUCTS TO FACILITATE LEARNING IN THE FLOW OF WORK. THE ECOSYSTEM COULD INCLUDE MICRO-LEARNING, ON-THE-JOB PRACTICE, LEARNER-DEVELOPED VIDEOS, COACHING, OR OTHER MODALITIES. “LEARNING IN THE FLOW OF WORK” IS THE PROCESS OF USING DIFFERENT ACTIVITIES THROUGHOUT THE WORKDAY TO LEARN NEW SKILLS TO RESPOND TO TASK DEMANDS (BERSIN, 2018).
There are thousands of technology-based learning platforms and vast amounts of content in many different formats. One way in which organizations can be successful in selecting effective learning processes is by using different theories of learning and applying Critical Success Factors when selecting mechanisms of learning. Theories of adult learning include andragogy, which exploits a learner’s past experiences (Arghode, 2017); transformational learning, which makes connections between ideas and concepts (Yukawa, 2015), and experiential learning which connects meaning to reality (Human Resource Management International Digest, 2016).
Critical Success Factors can be used to determine best practices for the selection of learning platforms. CSFs provide facilitators to overcome internal, organizational, political, and social barriers to learning (Bizcommunity.com, 2019).
CSFs that focus on process:Align to goals and design for impact.
Work from a foundation of solid methodology.
Monitor and ask for feedback from the start.
Integrate learning into the flow of work and ensure application.
Work cleverly within budget and resource considerations.
CSFs that can overcome social and political barriers:
Have internal champions.
Choose the right partners.
Capture interest and attention.
Make it a successful brand exercise.
Not all learning success factors are suited for every situation. Think about which success factors will support your selection in the scenario described below.
HR Challenge
Your task is to identify which of the critical success factors and learning theories will be used with the implementation of new software. Also, recommend whether or not the proposed software supports the company goal of increasing learning in the flow of work. Pick at least three critical success factors and one of three theories.
You work for a customer service organization that serves and tracks vendor needs for materials that are sold to other companies for resale. The company’s sales representatives give advice and recommendations based on cost and the buyers’ needs. They have to have a working knowledge of customer expectations, customer needs, and the customer companies’ operations. Your organization wants software that will provide the sales reps with data on items and costs while they are on the phone with the customer. The company has a tradition of being very cost-conscious and is not usually the first to buy new technology.
The software application that has been proposed for use by the sales representatives has the following characteristics:
Database capability for all catalog items plus 500 gigabytes of unused storage.
S?ame or similar content layout no matter what device, desktops, tablets, and phones.
Training m?odules that can be accessed from the website for the software application, ranging in length from 20–30 minutes each.
Microlearning lessons (3–5 minutes each?) accessed from within the application.
Pop-up help messages within the application with helpful information about many functions. Can be turned on and off.
Frequently Asked Questions and resource documents are searchable within the software for step-by-step instructions.
Individualized reporting of application usage, average time per transaction, and training materials accessed weekly or monthly.
As an HR generalist, you also have learning and development responsibilities. To assist in the decision to purchase software, you have identified the learning tools included with the software as well as some general sales-related learning needs of the sales representatives who will be expected to begin using the system as soon as it is installed.
Explain how the characteristics of the sales software application (listed above) will facilitate learning in the flow of work.
Identify which three of the critical success factors will be met with the implementation of new software for your company.
Provide a reason why each critical success factor was selected and how the success factor will influence the implementation of the new software at your company.
Identify which of the three learning theories you will use to help sales representatives learn the software application and why.
Evaluate and recommend whether or not the proposed software supports the company goal of increasing learning in the flow of work, including the rationale for your recommendation based on the critical success factors you selected.
Written communication:
Convey purpose, in an appropriate tone and style, incorporating supporting evidence and adhering to organizational, professional, and scholarly writing standards.
HR Challenge Learning in the Flow of Work Paper
RUBRIC
QUALITY OF RESPONSE |
NO RESPONSE |
POOR / UNSATISFACTORY |
SATISFACTORY |
GOOD |
EXCELLENT |
Content (worth a maximum of 50% of the total points) |
Zero points: Student failed to submit the final paper. |
20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. |
30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. |
40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. |
50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. |
Use of Sources (worth a maximum of 20% of the total points). |
Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. |
5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. |
10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. |
15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. |
20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. |
Grammar (worth maximum of 20% of total points) |
Zero points: Student failed to submit the final paper. |
5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors |
10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors |
15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. |
20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. |
Structure of the Paper (worth 10% of total points) |
Zero points: Student failed to submit the final paper. |
3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. |
5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper |
7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. |
10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. |
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