The importance of the work environment
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
The importance of the work environment
Contents Introduction/ Company Overview 3 Learning Style 3 Training Objectives 5 Analysis 6 Conclusion 7 References 9
Introduction/ Company Overview
Southwest Airline was established on June 18, 1971, with three Boeing 737. It provided its services to San Antonio, Dallas, and Texas-Houston. It is in 1989 that the company attained its first billion-dollar income form the flight services and thus became among the major airlines. Since then, the airline company has realized more revenue and expanded its operations to serve and offer more locations of travel. The company later merged with the AirTran Airways which made it among the biggest companies offering flight services both locally and transnationally. The acquirement of the AirTran Airways will result in a total of 47,000 staffs to “serve more than 100 million customers yearly” (Southwest, 2015) the operations and the number of flights per day will increase to 94 destinations domestically and 3,600 flights per day. Also, there will be other destinations outside the United States such as Belize City, Belize. Southwest Airlines Company encounters a negative customer perception due to the pending court cases which are associated with the customers and the customer service and hence damages the company image in the airline industry. Most of these lawsuits are based on passenger complaints which continually affect its image in the airline industry. As a result, there is a training need which should be focused on the in-flight attendants to improve customer service.
When it comes to learning, the styles to be used in the training program should be identified to get the best results. Therefore, a specific learning style is learning through goal orientation which emphasizes the goals set by the trainee during the learning process (Gagné & Medsker, 1996). Not correct. Aways use the text as first source (Noe, 2017, p.175) The employees should also be allowed to choose on the learning style which they feel they can understand the changes and the new skills to be taught for the best of their understanding. Involving them in the selection of the training style to be employed is essential to achieve good results from the training. The chosen learning styles ought to conveying intellectual skills, knowledge as well as making them realize their abilities. The training may include both verbal and more practical. The employees will get coordinated on how to apply the new skills in the place of work through demonstrations which may be incorporated during training to enhance their understanding. In this way, the attendants will learn through an orientation where they strive to enhance their first skills in a bid to make subsequent progress in increasing their quality of customer service. Therefore, they have to orientate their performance by learning new skills which are brought about to address and reduce the frequency of customer complaints to improve the overall performance.
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. 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The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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