Order ID | 53563633773 |
Type | Essay |
Writer Level | Masters |
Style | APA |
Sources/References | 4 |
Perfect Number of Pages to Order | 5-10 Pages |
Studying Effective Communication and Collaboration
Studying, Effective, Communication, Collaboration
This is a Collaborative Learning Community (CLC) assignment.
Your project team is charged with implementing a new customer relationship
management (CRM) software application within the next 30 days. The intended
consequence of successfully implementing the CRM program is to provide both your
sales and customer service departments more agility and flexibility with engaging
existing and prospective customers.
The directive from executive leadership is to partner with at least one sales person and
one customer service representative in addition to the team members from IT.
As a CLC team, you will need to select which member of your team will serve as the
sales person, which member will serve as the customer service representative, and
which member(s) will serve as members from IT. Consider the vision for what a
successful project team looks like in an organizational setting. Determine the needs of
the various stakeholder groups (e.g., sales department, customer service, and IT).
Assess the competing agendas of each stakeholder and determine the strategies that
the team will use to address and resolve conflict in order to create a win-win scenario
for all involved. Further, determine which strategies will be most effective for
implementing the CRM software, training and developing employees, and achieving the
30-day target for implementation.
Create a PowerPoint presentation (10-12 slides) with speaker notes, a justification, and
summary of the decision-making process that addresses the following:
Create a team charter and outline the elements (e.g., communication types and styles,
decision-making process, conflict management, etc.) the team believes are essential for
the successful implementation of the CRM application.
Outline the various needs of each stakeholder group (e.g., sales, customer service, and
IT). Describe the challenges of competing agendas from each stakeholder group. What
needs are alike/similar? What needs require conflict management and resolution in
order to successfully implement the CRM program?
Describe how value is created for each stakeholder group. In what ways will the team
positively affect the business as a whole?
Describe the communication types and styles that will be used within the project team.
Determine how the communication types and styles described will lead to success.
What strategies your team will employ to adequately train and develop employees to
use the new CRM program effectively?
Describe how your project team worked together (collaborated) to achieve the common
goal of successfully implementing the CRM program.
You are required to use at least three academic references to support your reasoning
for the aforementioned components in the team selection process.
While APA style is not required for the body of this assignment, solid academic writing is
expected, and in-text citations and references should be presented using APA
documentation guidelines, which can be found in the APA Style Guide, located in the
Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.
Additional information:
Create a team charter and outline the elements (e.g., communication types and styles,
decision-making process, conflict management, etc.) the team believes are essential for
the successful implementation of the CRM application.
Outline the various needs of each stakeholder group (e.g., sales, customer service, and
IT). Describe the challenges of competing agendas from each stakeholder group. What
needs are alike/similar? What needs require conflict management and resolution in
order to successfully implement the CRM program?
I see that we have our first CLC project coming up and it looks to be a 10-12 slide
PowerPoint. There are 6 points to be made:
Create a team charter and outline the elements (e.g., communication types and styles,
decision-making process, conflict management, etc.) the team believes are essential for
the successful implementation of the CRM application.
Outline the various needs of each stakeholder group (e.g., sales, customer service, and
IT). Describe the challenges of competing agendas from each stakeholder group. What
needs are alike/similar? What needs require conflict management and resolution in
order to successfully implement the CRM program?
Describe how value is created for each stakeholder group. In what ways will the team
positively affect the business as a whole?
Describe the communication types and styles that will be used within the project team.
Determine how the communication types and styles described will lead to success.
What strategies your team will employ to adequately train and develop employees to
use the new CRM program effectively?
Describe how your project team worked together (collaborated) to achieve the common
goal of successfully implementing the CRM program.
We each take two points and create at least 3 slides to cover our topics. We will need a
leader to compile the slides and submit the presentation after it is completed. We can
post it to this forum for final review but I would suggest that all the slides need to be
done before Tuesday at 8 central time so we can compile them and make any changes
before final submission.
I will take whatever part I need to but I would like to do 3 and 4 if possible. It is really
hard for me to do submissions though because Wednesdays are usually my busiest
days at work. I tend to make up work or get ahead on the weekends just to be able to
make it through the week with my studies.
Create a team charter and outline the elements (e.g., communication types and styles,
decision-making process, conflict management, etc.) the team believes are essential for
the successful implementation of the CRM application.
Outline the various needs of each stakeholder group (e.g., sales, customer service, and
IT). Describe the challenges of competing agendas from each stakeholder group. What
needs are alike/similar? What needs require conflict management and resolution in
order to successfully implement the CRM program?
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