Order ID | 53563633773 |
Type | Essay |
Writer Level | Masters |
Style | APA |
Sources/References | 4 |
Perfect Number of Pages to Order | 5-10 Pages |
Provision of IT Services Project Management
Provision, IT, Services, Project, Management
IT Project This project simulates the Analysis and Planning needed to provide IT
services for a new building. The student must submit a Project Schedule based on the
Project Requirements and details below.
1. Using Excel, create a project schedule to assist in completing the project. The project
schedule will need the following columns: WBS; Task #; Task Action; Duration;
Predecessor; and Resources.
Background: The Chief Operations Officer (COO) notified IT that a new office building
has been constructed, wired and is ready for occupancy. All telecommunication cables
are in place. Offices, labs and administrative areas have wall ports that will provide
access to the network once the network servers are installed. Wireless routers are
installed throughout the building to provide wireless access once the network servers
are installed.
Project Specifications:
• Purchase, setup, deploy and test network servers that will be managed in the new
building’s IT area.
o Setup includes loading and testing network software at corporate IT before
deployment.
o Test network servers in the new building after deployment.
o NOTE: Network servers must be installed and operational before other devices can be
tested for internet and wireless connectivity.
• Purchase, setup, deploy and test Desktop PCs and Laptops in offices, labs and
administrative areas.
o Setup includes loading and testing corporate software at corporate IT before
deployment.
o Test all systems and ensure they can access the network once deployed.
o Test all wireless systems and ensure they can access the wireless routers.
• Purchase, deploy and test wireless Projectors.
o Test all Projectors to ensure desktops can access them via direct cabling.
o Test all Project to ensure mobile laptops can access them wirelessly.
• Purchase, deploy and test VOIP phones (they use the network to receive/generate
phone calls).
o Test all phones to ensure they function properly across the network.
• Test networked Printers/Copiers once they are delivered by the lease vendor.
o Test all printers/copiers to ensure they can print documents sent across the network.
The COO has determined the following rules to facilitate occupancy:
1. IT Area is to be occupied 3 weeks before any other location.
a. Deployment and testing of network servers, desktop PC can begin then.
2. Administrative Areas are to be occupied 1 week before remaining locations.
a. Their desktop PCs and VOIP phones must be tested/operational before occupancy.
3. Conference & Meeting Rooms will open 5 days before the remaining locations.
a. Their desktop PCs, VOIP phones and wireless projectors must be tested/operational
before occupancy.
4. Offices and labs.
a. Their desktop PCs, VOIP phones and wireless projectors must be tested/operational
before occupancy.
Project Details: The new building includes the IT Area, Computer Labs, Administrative
Areas, Individual
Offices, a Conference Room, and a Public Meeting Room.
IT Area: resources include
• 4 network servers
• 1 desktop PC
• 2 laptops
• 2 VOIP phones Administrative Areas: 2 administrative areas will each have
• 4 workstations, each with a desktop PC, networked via a network port
• a VOIP phone for each of the 4 workstations
• a vendor-supplied networked copier
Conference Room. The conference room has
• a wireless ceiling-mounted Projector
• network connectivity via a network cable and a wireless access point
• a VOIP phone
Meeting Room. The meeting room has
• a wireless ceiling-mounted Projector
• 1 desktop PC with network connectivity via a network cable.
• 2 VOIP phones (one near the lectern and the other wall mounted at the entrance
Individual Offices: 40 offices will each have
• a desktop PC networked via a network port
• a VOIP phone
Computer Labs: 2 computer labs will each have
• a wireless ceiling-mounted Projector
• a desktop PC, networked via a network port, and directly cabled to the Projector
• 25 desktop PCs networked via a network port
• a VOIP phone
• a vendor-supplied networked copier Personnel Assignments
PC Specialist (equipment purchase, software setup and PC support):
o purchase, setup and installation of new laptops and desktop computers and corporate
software
o purchase of all projectors
o work with Network Specialist to ensure network access is available on all computers
and
networked printers
Network Specialist (Telecomm support):
o setup and installation of network servers and all VOIP phones
o work with PC Specialist to ensure network access is available on all computers and
networked
printers
AV Specialist (A/V requirements):
o Installation of all wireless projectors
o work with PC Specialist to ensure projectors can be accessed by appropriate
computers
Take time to think about how the work of the Specialists will be conducted.
• Understand how the COO’s occupancy rules affect the schedule timeline.
o Since some locations are occupied at different times, handle the deployment and
testing of resources for each location separately (i.e., IT Area separate from Admin
Area; Conference Room,
Meeting Room, etc.).
• Make sure you satisfy all project specifications plus any user requirements that are
implied (as you read through this document). As with most projects, user requirements
may sometimes be missed in the written
system specifications. Hint:
o Look for a 3rd-party resource that must be tested.
o Visitors may try to connect via WIFI in break rooms, seating areas and the entryway.
• The PC Specialist, Network Specialist and AV Specialist can be completing tasks
concurrently and it is quite possible that one specialist will have to wait while another
specialist completes a task.
• The schedule must have at least 40 tasks and a milestone for each event (purchase,
setup, deploy and test).
o Each resource (servers, computers, projectors and phones) must be purchased
separately since they will come from different vendors.
o Note: a single task may be used for a resource that is installed/tested at a specific
time (i.e., the testing of all computers for administrative areas can be a single task; or
the testing of all computer for the 2 computer labs can be a single task).
• Task Actions must start with a verb and describe the action (i.e., Test VOIP phones)
o Milestones do not start with verbs and have a zero duration.
• When creating the schedule, use your best guess in determining Duration.
• Resources must include the IT personnel completing the task as well as the resource.
o Do not go overboard (i.e., you do not have to research purchases or create purchase
orders or assemble the computers) – simply complete the tasks described above.
• When creating Predecessors, it is not necessary to include a task that is already a
predecessor of another task (i.e., consider the following tasks: 1: Order food, 2: Eat
food, 3: Cleanup. The predecessor for 2 is 1. The predecessor for 3 is 2 (i.e., 2 already
has a predecessor of 1).
o Note: be careful about predecessors. Not only are they directly related to the tasks
that proceed them within a milestone but they may be directly related to tasks within
other milestones (example: network servers must be operational before other
equipment can be tested for network connectivity – look for other dependencies
described above).
• The WBS should be completed once the schedule is in its final version.
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