As a sergeant you have full responsibility for officers assigned to your shift. A sergeant is expected to make sound decisions and appropriately guide and support personnel while working the CCTV equipment. This includes a full understanding of the fire alarm system, dispatching, communicating with Sacramento Police officers and dispatchers, personnel counseling, guidance, monthly evaluations, and semi-annual formal evaluations. In addition, the following are essential skills needed for these positions; initiative, self-motivation, good time management practices, strong leadership, solid communication skills, above average writing skills, a strong work ethic, excellent attendance record and demonstrated responsibilities at all levels.
Teamwork, Technology and Best Practices:
Self-Accountability
Setting the example at every level
Professionalism in our image and guest contacts
Reviewing daily schedules, deployment and assignment to enhance guest services & security
Best practices in every role and responsibility
Focusing on training and developing personnel while reducing employee turnover
Maintain an aggressive hiring and retention program
· Working proactively and preventing injury incidents or damaging equipment
Holding each other accountable to reduce delays in any aspect of guest or security services
Collaborating as a team by helping each grow and develop in every aspect
Within your response you must summarize why you believe you are the best candidate for the position.
I would like to express my sincere appreciation to you for considering me for the position of security supervisor at your reputable mall. As a highly service-oriented and dedicated person with good interpersonal and communication skills, I believe that I can offer appropriate leadership to the officers assigned to my shift.
I have been extensively involved in developing security protocols for various organizations, which has allowed me to develop good decision-making skills that enable me to offer the appropriate support and guidance to the personnel under my supervision. Further, from these experiences, I have become acquainted with the operation of various security technologies including the CCTV equipment and fire alarm systems. Cardinal to the security protocols that I have helped develop include dispatching of personnel, communication with the police and other dispatchers, as well as offering personal guidance and counseling. Further, the procedures incorporate monthly evaluations and semi-annual formal evaluations.
My experiences in school and in the job market have enabled me to develop appropriate organizational skills, good time management skills, and a strong work ethic. My educators and previous employers have commended me for my able leadership, responsibility, self-drive, and initiative. Besides, having been good at my languages classes in school, I have exemplary writing and oratory skills.
With my experience and skills, I hope to foster self-accountability among my team by setting an example at all levels. To this effect, each member of my team will be held accountable so as to minimize any forms of delay in guest or security services. Fundamentally, I will inspire a spirit of teamwork by ensuring that all members of my shift collaborate and help each other grow and develop, not only professionally but also in other aspects. Accordingly, I will focus on the training and development of personnel to enhance job satisfaction and thus reduce employee turnover rates.
Additionally, I will maintain an aggressive hiring and retention program. I will also ensure that a high level of professionalism in the mall’s image and guest contacts is maintained. If given the opportunity to serve, I will set up a system in which daily schedules are reviewed and proper deployment and assignment of duty is done to enhance security and guest services. Overall, I will work proactively while preventing injuries or damages to equipment and ensure that best practices are upheld in every role and responsibility.
I am aware that many applicants have expressed their desire for this coveted position. Nevertheless, I believe that I am the best candidate for the job and I would really appreciate the opportunity to demonstrate my efficiency to you. I bring with me a combination of professional and interpersonal skills, which I believe are essential in enhancing both security and guest services at the mall. I am result oriented and always ready to do help out where possible. As such I believe I can meet the expectations of this role. I am keen to develop myself further under your instructions and I guarantee that you will never regret hiring me.