Techniques for managing and resolving workplace conflicts
Order ID |
53563633773 |
Type |
Essay |
Writer Level |
Masters |
Style |
APA |
Sources/References |
4 |
Perfect Number of Pages to Order |
5-10 Pages |
Description/Paper Instructions
Techniques for managing and resolving workplace conflicts
Managing and resolving workplace conflicts is crucial for maintaining a positive and productive work environment. Conflicts can arise due to differences in opinions, personalities, work styles, or competing interests. However, with the right techniques and approaches, conflicts can be effectively managed and resolved. Here are some strategies for dealing with workplace conflicts:
Open and effective communication: Encourage open and honest communication between the parties involved in the conflict. Provide a safe space for individuals to express their concerns, actively listen to each other, and foster understanding. Effective communication helps in identifying the root causes of conflicts and finding mutually acceptable solutions.
Mediation and negotiation: Consider involving a neutral third party, such as a mediator, to facilitate the resolution process. The mediator can help the conflicting parties to communicate effectively, find common ground, and generate possible solutions. Negotiation techniques, such as compromise or win-win approaches, can be utilized to reach mutually beneficial agreements.
Active listening: Encourage active listening during conflict resolution discussions. This involves paying attention to both verbal and non-verbal cues, summarizing and clarifying information, and demonstrating empathy. Active listening helps to build trust and promotes understanding between conflicting parties.
Conflict resolution training: Provide conflict resolution training to employees to enhance their skills in dealing with conflicts. This training can include techniques for effective communication, active listening, negotiation, and problem-solving. Equipping employees with these skills can help them address conflicts in a constructive manner.
Establishing clear guidelines and policies: Clearly define expectations, roles, and responsibilities to minimize potential conflicts. Develop and communicate policies and procedures that address conflict resolution in the workplace. Having clear guidelines helps employees understand the boundaries and protocols for resolving conflicts.
Encourage collaboration and teamwork: Foster a culture of collaboration and teamwork where individuals are encouraged to work together towards common goals. Emphasize the importance of cooperation and mutual support. When conflicts arise, encourage the parties involved to find collaborative solutions that benefit the team as a whole.
Encourage problem-solving: Instead of focusing on blame or personal attacks, shift the focus to problem-solving. Encourage the conflicting parties to identify the underlying issues and work together to find practical and mutually beneficial solutions. Encouraging a problem-solving approach promotes a positive and constructive conflict resolution process.
Follow-up and support: After a conflict is resolved, provide ongoing support to ensure that the resolution is implemented effectively. Monitor the situation to ensure that the conflict does not resurface and offer guidance or additional support if needed. Following up demonstrates a commitment to maintaining a positive work environment.
In conclusion, managing and resolving workplace conflicts requires a combination of effective communication, mediation, active listening, and problem-solving techniques. By implementing these strategies, organizations can foster a positive work environment where conflicts are addressed constructively, leading to improved teamwork, productivity, and employee satisfaction.
Techniques for managing and resolving workplace conflicts
RUBRIC
QUALITY OF RESPONSE |
NO RESPONSE |
POOR / UNSATISFACTORY |
SATISFACTORY |
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EXCELLENT |
Content (worth a maximum of 50% of the total points) |
Zero points: Student failed to submit the final paper. |
20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. |
30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. |
40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. |
50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. |
Use of Sources (worth a maximum of 20% of the total points). |
Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. |
5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. |
10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. |
15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. |
20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. |
Grammar (worth maximum of 20% of total points) |
Zero points: Student failed to submit the final paper. |
5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors |
10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors |
15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. |
20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. |
Structure of the Paper (worth 10% of total points) |
Zero points: Student failed to submit the final paper. |
3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. |
5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper |
7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. |
10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. |
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