Plan and Communicate a Time-Based Task Essay
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Plan and Communicate a Time-Based Task Essay
Touchstone: Plan and Communicate a Time-Based Task
SCENARIO: On Monday morning, you arrive at work and discover you have an email from your manager, Sara, about a customer service issue. She is worried because one of the company’s most important clients did not receive their shipment. While she acknowledges it isn’t your fault, she needs you to work quickly to resolve the issue. Her email outlines some tasks that must be completed in order to address the problem and fast track the solution:
So last Friday, our client didn’t receive their shipment, and now it’s Monday, making it three days late. We need this problem fixed soon. I need you to email Renee Colon, the client’s executive assistant, right away. Apologize for the delay and let her know we’re fixing this issue, but don’t overdo it. Make sure they know we appreciate their business. Then, contact Accounts Receivable. Have them issue a full refund on the customer’s delivery costs and send confirmation of the refund to them as well. Make sure the client is not charged for the new delivery either. And have Shipping expedite the new shipment and send tracking info to the customer. If you contact both departments by the end of today, Accounts Receivable should be done by Tuesday at the latest, and Shipping should have the package out the door with tracking by Wednesday.
The table below lists the relevant tasks and deadlines that need to be done to accomplish the stated goals.
GoalTaskDue DateStatusInform customerEmail Renee ColonMondayTo doInform relevant departmentsContact Accounts Receivable (AR)Monday (end of day)To doContact ShippingMonday (end of day)To doRefund customerAR issues refund to customerTuesdayTo doAR does not charge for replacementTuesdayTo doAR sends confirmation to customerTuesdayTo doShip replacement packagePackage is expeditedWednesdayTo doTracking info sent to customerWednesdayTo do
ASSIGNMENT: This assignment has two parts. The first part is to prepare a clear and concise email communication (no more than two paragraphs in the body of the email) to the customer that will inform them about the new delivery date and the refund to compensate for the inconvenience.The second part is to communicate an internal plan regarding the refunding and redelivery of the shipment. You will draft a message to your colleagues in the Accounts Receivable and Shipping departments about the time frame of each task that clearly identifies who has which task and by what time it needs to be completed. You will need to select an appropriate tool to communicate this message to your colleagues and explain why this would be an effective tool for this purpose.
For this assignment, you will:
Demonstrate your ability to craft messages for the appropriate purpose, tone, structure, and audience.
Be sure to include all the important information you need to communicate.
Select an appropriate tool for workplace communication.
Edit your messages for organization and style, ensuring professionalism with respect to formatting, spelling, punctuation, and grammar.
Download the template below, which further breaks down the steps involved in this assignment. You will return the completed template as your Touchstone submission.
- Assignment Guidelines
DIRECTIONS: Refer to the list below throughout the writing process. Do not submit your Touchstone until it meets these guidelines.
- Email to the Customer
? Have you communicated all essential information to the customer regarding the actions you will take?? Have you chosen the appropriate language and tone for this audience?
- Message to Your Team
? Have you communicated all essential information to your team regarding the tasks and timeline?? Have you clearly designated roles and responsibilities relating to the tasks?? Have you identified the tool from the list provided on the template that you will use to deliver your message?? Have you explained your reasons for choosing this tool?? Have you structured your message with this specific tool in mind?
- Formatting and Conventions
? Have you formatted both messages using the Touchstone template provided?? Have you revised, edited, and proofread your messages to ensure they are clear and error-free?
- Rubric
Advanced (100%)Proficient (85%)Acceptable (75%)Needs Improvement (50%)Non-Performance (0%)
Customer Email: Tone and Language
Compose a professional email to the customer that uses appropriate tone and language for the audience.Tone and language are appropriate for the audience.Tone and language are mostly appropriate for the audience.Tone and language are satisfactory for the audience but would benefit from revision.Tone and language are mostly inappropriate for the audience.Tone and language are entirely inappropriate for the audience, or there is no email to the customer present in the submission.
Customer Email: Content
Communicate all necessary information to the customer, including the purpose of the email and how the errors will be addressed.
Includes all necessary information in the email to the customer, clearly identifying the purpose of the email and how the errors will be addressed.Includes most of the necessary information in the email to the customer, mostly identifying the purpose of the email and how the errors will be addressed.Includes some necessary information in the email to the customer, partially identifying the purpose of the email and how the errors will be addressed.Includes little necessary information in the email for the customer, incorrectly identifying the purpose of the email and how the errors will be addressed.Does not include the necessary information in the email, neither identifying the purpose of the email nor how the errors will be addressed, or student did not submit.
Team Message: Content
Craft a message that will go to colleagues and includes all relevant information.
Submits a comprehensive message to colleagues that includes all relevant information.Submits a complete message to colleagues that includes most relevant information.Submits a message to colleagues that includes some relevant information.Submits a message to colleagues that includes little relevant information or that includes irrelevant information.Does not craft a message to colleagues, or does not include any relevant information.
Team Message: Responsibilities
Clearly identify the responsibilities of each team member and the timeline for each task.
Communicates clearly about the timeline for each task to the team, including all of the necessary information on who has which task and by what time it needs to be completed.Communicates clearly about the timeline for each task to the team, including most of the necessary information on who has which task and by what time it needs to be completed.Communicates about the timeline for each task to the team, including some of the necessary information on who has which task and by what time it needs to be completed.Communicates about the timeline for each task to the team, but does not include who has which task and by what time it needs to be completed.Does not clearly identify the responsibilities of each team member nor the timeline for each task.
Team Message: Choice of Tool
Choose an appropriate tool to communicate the message to colleagues and explain why that tool was chosen.
Chooses the most effective tool to communicate the message and provides valid reasoning for this selection.Chooses an effective tool to communicate the message and provides some reasoning for this selection.Chooses a sufficiently appropriate tool to communicate the message, and provides minimal reasoning for this selection.Chooses an inappropriate tool to communicate the message. Reasoning for the tool choice is unclear.Does not choose a tool to communicate the message, or does not explain why that tool was chosen.
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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