MBA 687: Vision, Mission, And Strategic Goals
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
MBA 687: Vision, Mission, And Strategic Goals
VISION:
Leveraging technology, people, and resources, we aim to help our customers
transform all facets of their business operations and drive innovation. We achieve
our goals through our most valuable resource—our PEOPLE.
MISSION:
Create unprecedented value, service, and opportunity for our customers,
employees, and partners. We are innovators, dedicated professionals, and are proud
to uphold the traditions of commitment, excellence, and teamwork.
- Giving our customers the best customer experience, building customer
confidence, conquering all challenges, and demanding the best of ourselves.
- Pursuing excellence in everything we do and being a leader in innovative
information technology strategies and services.
- Empowering all employees to provide services that exceed our customers’
expectations and make our community the best.
VALUES:
Unity
- We value the contribution of every member.
- We inspire and encourage high levels of employee engagement through
recognition, effective communication, and constant feedback.
- We train together, work together, and look out for one another.
Excellence
- When the training, preparation, and teamwork all come together, we are at
our best.
- We give our customers the best customer experience, build customer
confidence, conquer all challenges, and demand the best of ourselves.
- We choose to perform at the highest level of excellence.
Service
- We empower all employees to provide services that exceed our customers’
expectations and make our community the best.
- We pursue excellence in everything we do and are leaders in innovative
information technology strategies and services.
- We strive to serve best-in-class offerings that meet cutting-edge business
requirements.
Strategic Goals:
The company will achieve our vision and mission in the next five years by
focusing on the following strategic objectives:
- Growth
The company will advance the mission by:
- Supporting and promoting U.S. businesses’ efforts to develop, sustain and
expand operations.
o Deliver service-oriented solutions and foster more customer
loyalty across the organization.
o Increase the company’s U. S market, allowing us to operate on a
larger scale and increase profitability.
▪ Create a balance between revenue and expenses.
- Decrease expenses by 5%.
- Increase revenue by 10% annually.
o Increase the value of the company for our shareholders,
stakeholders, or owners.
o Secure a good reputation, Net Promotor Score (NPS) to boost
sales, and broaden our customer base.
o Ensure the organizational system is aligned, integrated, and
equitable.
- Talent and Learning
- Supporting Bringing on the best employees, retaining high-performing
talent, training, and enabling managers to devote more resources to
employee core competencies.
o Employee salary and benefits packages will be competitive within
the Willington, DE area.
o Design a succession plan to identify and prepare candidates for
high-level management positions that become vacant due to
retirement, resignation, death, or new business opportunities.
o Address the company’s leadership needs to ensure a selection of
qualified leaders that are diverse, a good fit for the organization’s
culture, and who have the necessary skills for the organization as
the company scales.
o Create a training, learning, and working environment that is
caring, safe, and healthy, and values human diversity.
o Recruiting and promoting highly qualified management personnel.
- Provide effective work systems that meet the needs of leaders and
frontline employees.
- Provide a regular flow of information to employees and stakeholders.
o Gather and analyze employee and stakeholder concerns to define
and deploy appropriate solutions.
o Increase the percentage of employees who have a high degree of
satisfaction with the quality of recruitment, training, recognition
and reward opportunities, and the company’s benefits.
o Ensure that 75% of exiting employees indicate satisfaction with
their work experience in an exit survey or interview.
o Evaluate the quality of recruitment, training, recognition and
reward opportunities, and work systems through a regular annual
employees’ survey, with an 80% satisfaction rate or an increase of
five percentage points.
- Customers
- Acquire new customers from innovative offerings.
- Expand sales in the U.S. national market and attract new customers from
innovative offerings.
- Conduct market research during the first half of the year and develop
appropriate customer messaging strategies.
- Marketing
- Acquire Enhancing marketing and visibility efforts.
o Grow a percentage of sales from new client contracts.
o Foster lifetime customer loyalty with marketing campaigns scaled
to meet the company’s needs.
o Increase social media impressions among the new target audience
by 30%.
o Ensure that adequate leadership, personnel, and resources exist
to achieve our marketing goals.
o Add two full-time community managers to better manage
comments and questions received on social media.