Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
The European framework the EFQM Excellence Model®?
Organisations everywhere, of all types and sizes, are under constant pressure to improve their business performance, measure themselves against world class standards and focus their efforts on the customer. To help in this process, many are turning to total quality models, such as the European Foundation for Quality Managements Excellence Model®, promoted in the UK as Business Excellence by the British Quality Foundation (BQF).?
The Model can be used as a business-wide framework in a holistic, focused and practical way. There is significant evidence, including research into organisations that have won national and international excellence awards, of the benefits that can be obtained from following a philosophy of excellence in business.?
The Model recognises that processes are the means by which an organisation harnesses and releases the talents of its people to produce results they are the Enablers that produce the Results. Hence, customer results, people results and society results are achieved through leadership driving policy and strategy, people, partnerships and resources and processes, which lead to excellence in key performance results. This relationship is shown diagrammatically below:?
Performance Results?
be used for scoring self-assessments against the framework and making awards.?
The enabler criteria of the Model are concerned with how the organisation approaches Excellence.? The criteria addressed are:?
Leadership – how behaviour/actions support a culture of Excellence?
Policy and Strategy – how policy and strategy are formulated and deployed into plans/actions People – how the organisation realises the potential of its people?
Partnerships and Resources – how the organisation manages resources, including external resources, effectively and efficiently?
Processes – how the organisation manages and improves its processes?
The results criteria of the Model are concerned with what the organisation has achieved and is achieving for all its stakeholders. The four results areas are:?
Customer Results – what is the customers perception of the organisation and how good are the? drivers of customer satisfaction??
People Results – what are the employees perceptions of the organisation and how good are the? drivers of employee satisfaction??
Society Results – how does society and the local community perceive the organisation and what? results have been achieved relating to community and environmental concerns??
Key Performance Results – what is the organisation achieving in relation to its planned performance??
Each criterion is sub-divided into a number of sub-criteria, giving a total of thirty-two, as illustrated in the following table.??
Below each sub-criterion are a number of non-prescriptive areas that may be used to give guidance and clarify the purpose of the sub-criteria. These cannot be included here for copyright reasons, but can be found in an EFQM publication The EFQM Excellence Model 1999 (ISBN 90-5236-082-0).?
A publication by the British Quality Foundation (BQF) – The Model in Practice – Using the EFQM Excellence Model® to Deliver Business Improvement – contains actual working examples of good practice for all of the sub-criteria, from organisations in the public, private and small business sectors.?
Criterion Sub-criteria?
1 Leadership a Leaders develop the mission, vision & values and are role models of a culture of excellence??
b Leaders are personally involved in ensuring the organisations management??
system is developed, implemented & continuously improved??
c Leaders are involved with customers, partners & representatives of society?
d Leaders motivate, support & recognise the organisations people??
2 Policy & Strategy a Policy & strategy are based on the present & future needs & expectations? of stakeholders??
b Policy & strategy are based on information from performance?
measurement, research, learning & creativity related activities??
c Policy & strategy are developed, reviewed & updated??
d Policy & strategy are deployed through a framework of key processes??
e Policy & strategy are communicated & implemented??
3 People a People resources are planned, managed & improved? b Peoples knowledge & competencies are identified, developed & sustained?
c People are involved & empowered??
d People & the organisation have a dialogue??
e People are rewarded, recognised & cared for??
4 Partnerships a External partnerships are managed??
& Resources b Finances are managed??
c Buildings, equipment & materials are managed??
d Technology is managed??
e Information & knowledge are managed??
5 Processes a Processes are systematically designed & managed? b Processes are improved, as needed, using innovation in order to fully?
satisfy & generate increasing value for customers & other stakeholders??
c Products & services are designed & developed based on customer needs??
& expectations??
d Products & services are produced, delivered & serviced??
e Customer relationships are managed & enhanced??
6 Customer Results a Perception measures??
b Performance indicators??
7 People Results a Perception measures??
b Performance indicators??
8 Society Results a Perception measures??
b Performance indicators??
9 Key Performance Results a Key performance outcomes (lag)??
b Key performance indicators (lead)??
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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