Level Of Decorum and Professionalism Communications Essay
Order ID |
53563633773 |
Type |
Essay |
Writer Level |
Masters |
Style |
APA |
Sources/References |
4 |
Perfect Number of Pages to Order |
5-10 Pages |
Description/Paper Instructions
Level Of Decorum and Professionalism Communications Essay
Hello, I hope you are doing well.
Today, I will need your help with a reflection paper for my communication class. I will need you first to read the 3 first chapter in the book (link for the book: https://open.lib.umn.edu/communication/ ) : Read: Chapter 1 – The Communication Process // Chapter 2 – Communication & Perception // Chapter 3 – Verbal Communication. After reading the 3 chapters, you can start the reflection paper, all the instruction are attached.
South Carolina State University Business Communication Worksheet
As a professional, the workplace dictates a certain level of decorum and professionalism. Last week, we discussed how certain nonverbal gestures or facial expressions can be viewed as disrespectful or unprofessional. We also discussed ways to convey constructive feedback. Having the ability to express your thoughts in a respectful manner is necessary as you move up the professional latter. Professionalism and effective communication will take you places that knowledge alone will not! As professionals, it is critical that you convey a professional tone in oral and written communication.
This week, we will continue to delve into effective communication from the lens of maintaining standards of etiquette in the workplace. If you aspire to climb the ranks to a leadership position, it is important that you set the standard for effective communication. You have learned how to provide constructive feedback and how to maintain standards of ethical communication. Let’s practice writing to maintain standards of etiquette.
Review the Power Point provided in this module before completing this assignment. Read the examples below. They are similar to the examples provided in the Power Point. Correct the examples so that they convey a more positive response.
The “You” Attitude- You want to replace “I”, “me”, “mine”, “we”, “us” and “ours” with “You” and “Your”. As a manager, you do not want your customers to feel that you can not handle the influx of business. After all, you want their business. As such is the case, never respond by telling a customer that you are too busy to take care of them. Along those lines, you never want to promise something to a customer. An old adage (a general truth) in business is under promise (not at all, preferably) and over deliver.
- Rewrite to convey the “YOU” attitude. Monday is the only day we can promise a quick response to order we received. We will be super busy for the week of the week.
Maintaining Standards of Etiquette- This is similar to providing Constructive Feedback. Remember, as a manager, supervisor, leader or anyone in a supervisory position, you set the standard for effective communication. You want to maintain a productive environment when giving feedback. Your response should never be personal, but that of clarity of the issue, correction and assistance.
- Rewrite to convey Standards of Etiquette. Once again, your incompetence has caused the whole department to go down!
Emphasizing the Positive- When responding to clients or employees, maintaining a working relationship is vital for productivity. That being the case, when issues arise, you never want to negate bad news or issues. However, you should be responsive with issues in a timely manner and offer guidance so that the issues are not repeated. It is important that as a manager (leader), you lead with a solution-oriented mindset and not that of destructive feedback or strongly focused accusations or blame. Remember, you want to maintain positive working relationships and client satisfaction. To maintain clients, you should always offer a solution when issues arise, even if you can not offer the actual product or service that day.
- Rewrite to convey Emphasizing the Positive. I apologize. I just do not foresee a resolution to this issue. It is impossible to repair your automobile today.
RUBRIC
QUALITY OF RESPONSE |
NO RESPONSE |
POOR / UNSATISFACTORY |
SATISFACTORY |
GOOD |
EXCELLENT |
Content (worth a maximum of 50% of the total points) |
Zero points: Student failed to submit the final paper. |
20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. |
30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. |
40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. |
50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. |
Use of Sources (worth a maximum of 20% of the total points). |
Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. |
5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. |
10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. |
15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. |
20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. |
Grammar (worth maximum of 20% of total points) |
Zero points: Student failed to submit the final paper. |
5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors |
10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors |
15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. |
20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. |
Structure of the Paper (worth 10% of total points) |
Zero points: Student failed to submit the final paper. |
3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. |
5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper |
7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. |
10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. |
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