Lack of Patient Satisfaction in The Medical Surgical Unit
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Lack of Patient Satisfaction in The Medical Surgical Unit
Student Name: Therese Prisca Nikou
EBP Journal Article in APA Format:
Jasiah, A. R., Volker, S., & Taher, S. (2018). Involving the family in patient care: A culturally tailored communication model. Global Journal on Quality and Safety in Healthcare, 1(2), 33-37. https://doi.org/10.4103/JQSH.JQSH_3_18
Is this an Evidence Based Article? Name of Journal and Year article was written? Yes Name of Journal: Global Journal on Quality and Safety in Healthcare.
Year: 2018
.2 points State the problem What was the goal of the project in the article?
Does this project correlate with your problem? State how?
What are you trying to achieve? Does this article support this goal?
Problem: Lack of patient satisfaction in the medical surgical unit is on the rise and one of the main reasons is poor communication between health workers and the patients and their families. Poor communication can result from language barrier, insufficient knowledge, and multitasking among healthcare workers among other reasons. Goal: The goal of this project was to achieve patient-family-centered care where the family is fully involved in the care plan by determining the order in which the family members contribute directly to the patient’s well-being. When the patient and their family feel and engage with their role in healthcare patient’s quality of life and satisfaction is increased.
The goal of the project is to achieve high patient satisfaction by providing a communication environment that includes the patients and their families. To achieve this goal the group was to propose a move toward a patient-family-centered care environment to tackle the problem of poor communication which is one of the main reasons for the lack of patient satisfaction. This goal correlates with the chosen journal article’s aim since the article is aimed at family involvement in patient care using a culturally tailored communication model. The article’s suggestive communication mode can be applied to the medical surgical unit and improve communication among healthcare workers, patients, and their families.
.2 points Strengths (Internal) What’s was good about your article?
Staff input: Staff input was very effective in making the study successful as it involved members from the intensive care units (ICU), medical and surgical specialists, religious affairs, social services, patients, and their families. All these members formed a multidisciplinary team that was to evaluate the communication gaps that exist and see how the model could be incorporated as per each patient’s needs. Method of evaluation: The multidisciplinary team conducted a situational analysis using strengths, weaknesses, opportunities, and threats to determine how effectively or ineffectively families have been involved in patient care. In addition, they reviewed patients’ and family’s complaints and the concerns of the staff.
Strategy to implement the communication model: Depending on the complaints they reviewed, the team decided to form a protocol to improve communication in a standard form. This means that they considered the most responsible and close family member to be the one to directly communicate with the staff instead of every family member. The rest of the family was also to be made aware of which communication has been passed by the patient, the chosen family member, and the hospital staff.
Cost: The project was cost-effective as the communication model was proposed and implemented at the hospital and did not use any outside sources or resources to make it a success.
The implementation of the communication model was done on a patient in the palliative care unit, and not directly to our group area which is the medical-surgical unit.
.4 points Weakness (Internal)- issues Size: The model was implemented on one unit of the hospital, which makes it difficult to determine whether it can be used effectively on other hospital units. The selected communication model would be hard to apply in large families where they have a different opinion on who should be in charge to make the decisions in the care plan. When there are disagreements between family members the patient can feel pressured when making decisions and they need assistance from the family. Lack of knowledge: It was difficult to know which family member understands the patient’s condition, and how close they are to the patient to be trusted with making decisions unless the patient points out.
Time: The model is more time-consuming as communications have to follow a structured form which can result in communication delays. It is a process to pick which member to communicate to directly and when to engage the others.
.4 points Opportunities (External) Patient and family education: The researchers did not highlight patient education which is a key thing that makes communication effective when planning care as everyone is given information about the underlying condition. Patient satisfaction: The researchers did not make it clear as to whether or not the structured communication model had any significant relation to increased patient satisfaction, even though it did highlight that the mode provided easier communication flow involving families in patient care.
Stakeholders: The researchers need to include outside sources to share views and opinions on their new model to know how they can make it better and effective or if it can be applied in other clinical settings like nursing homes and outpatient centers.
Baseline data: Even though the researchers did not give a correlation between the mode and patient satisfaction, they suggested that the model is flexible to be used in other hospital units which involve patient autonomy and family involvement as the main ideas.
.4 points Threats -(External) Limitations: The researchers developed the model on their understanding of culture and family dynamics which varies with people of different descent. This means that to some families the mode might not work. Even though the researchers suggest further experimentation of the model, from their side it is not clear as to whether or not it can be implemented successfully in other hospital units. Time and resources: The researcher’s next step is to do a pilot implementation of the model on patients that will accept to be part of the study with no specifications of the resources required for the pilot study or the time they need to prepare.
.4 points Total Points = 2 points
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
CLICK ON THE LINK HERE: https://www.perfectacademic.com/orders/ordernow
Also, you can place the order at www.collegepaper.us/orders/ordernow / www.phdwriters.us/orders/ordernow
Do You Have Any Other Essay/Assignment/Class Project/Homework Related to this? Click Here Now [CLICK ME]and Have It Done by Our PhD Qualified Writers!!