Order ID | 53563633773 |
Type | Essay |
Writer Level | Masters |
Style | APA |
Sources/References | 4 |
Perfect Number of Pages to Order | 5-10 Pages |
ITSS3300 Business Process Modeling Paper
ITSS3300, Business, Process, Modeling, Paper
Submission Notes:
Submit your complete assignment to eLearning by the due date in a Microsoft Word
document with embedded graphics for question 2, or a PDF document. (You will not be
given credit for any other formats.)
Consider the following scenario:
JSM Manufacturing is a small, local company that manufactures personal protective
equipment, such as surgical masks, gowns, and face shields. The company relies on a
network of suppliers of raw materials, transportation providers, and for other required
products and services.
These vendors receive purchase orders from JSM for materials and services, and
typically ship directly to JSM’s manufacturing facility. Invoices are sent to JSM’s
accounts payable department for payment processing, which receives, verifies, and
processes approximately 200 invoices per month.
JSM’s accounts payable department consists of one (1) person who is responsible for
verifying the invoices before paying them.
· When the accounts payable clerk receives a batch of invoices, typically in the form of a
paper bills in the mail, she sorts them by vendor and purchase order number.
· On Tuesday of every week, the accounts payable clerk meets with the purchasing
department to review the bills with the purchase orders to verify the bills were for the
correct items at the correct price. JSM purchasing department contacts the vendor to
reconcile any differences (either to the purchase order or to the invoice, which would
require the vendor to generate another invoice).
· The accounts payable clerk meets with JSM receiving department every Wednesday
to verify that the ordered items have indeed been received. The receiving department
contacts the purchasing department of any discrepancies, and the purchasing
department, in turn, contacts the vendor about the discrepancy. Again, reconciliation
would require adjusting the purchase order, invoice, or both.
· Finally, the accounts payable clerk processes the invoice for payment. Payments are
always made on Fridays.
· Note that invoices are received throughout the week and are sorted whenever the
clerk has time to perform that task.
The process certainly has some issues. Vendors often complain about the length of
time it takes for JSM to pay their bills. Also, since the onset of the CoVID-19 pandemic,
the demand for JSM’s products has skyrocketed, requiring the company to find more
suppliers to meet its demand for more raw materials, resulting in far more invoices
arriving at the company every week.
As a result of these issues, JSM has hired you to access the business impact of the
situation and see what could be done to improve the overall process.
The Assignment:
1. Business Process. (15 points)
a. List at least 3 issues with the current process. (10 pts)
b. Explain the impact of the existing process on operational efficiency. (5 pts)
2. Diagram the existing Process. (50 points).
a. Using a diagramming tool (Visio, Lucidchart, PowerPoint) model the existing process.
Use swim lanes to show process participants, and separators to show time scales.
Remember to submit in PDF format. (50 pts)
3. Metrics (15 points)
a. Identify 3 measurements or metrics that could be put in place to measure the impact
of the existing process on operational efficiency. (15 pts)
4. Process Improvements (20 points).
a. Discuss the changes that could be made to make the process more efficient. (10 pts)
b. Explain how information systems could support those changes. Discuss what data
the systems should capture and what decisions the system could improve. (10 pts)
Business Processes and Data Flow
ITSS 3300
Timothy Stephens
(Supplemental Material from Laudon, Dennis, Wixom, Roth, et al)
Course Objectives
Describe the evolving nature of IS and IT and its role in today’s organizations.
Describe and model key business processes and apply knowledge of information
technologies to support operational and strategic business processes.
Apply information systems viz. spreadsheet and analytics software, to solve business
problems.
Understand core IS concepts within an organization such as
*Data management,
*Information technology,
*Enterprise systems,
*Information systems management
*Business intelligence
that enable students to relate information systems to their field of study.
Describe and model key business processes and apply knowledge of information
technologies to support operational and strategic business processes.
Business Processes
Business processes
Sets of activities, routines, steps
Flows of material, data, information, knowledge
May be tied to functional area or be cross-functional
Businesses: Can be seen as collection of business processes
Business processes may be assets or liabilities
Business processes are at the heart of every business. This could include anything from
ordering a hamburger at McDonalds, to applying for a driver's license at the DMV.
Studying a firm's business processes is an excellent way to learn a great deal about
how that business actually works. How could a business process be a liability? Think of
some dysfunctional business processes or really poor business process.
4
Structured and Dynamic Processes
Structured Processes
Support operational and structured managerial decisions and activities
Standardized
Usually formally defined and documented
Exceptions rare and not (well) tolerated
Process structure changes slowly and with organizational agony
Example: Customer returns, order entry, purchasing, payroll, etc.
Dynamic Processes
Support strategic and less structured managerial decision and activities
Less specific, fluid
Usually, informal
Exceptions frequent and expected
Adaptive processes that change structure rapidly and readily
Example: Collaboration; social networking; ill-defined, ambiguous situations
Structured processes are formally defined, standardized processes involving day-to-day
operations: accepting a return, placing an order, purchasing raw materials, and so forth.
Dynamic processes are flexible, informal, and adaptive processes normally involving
strategic and less structured managerial decisions and activities.
5
Business Process Examples
Sales and Marketing
Identifying Prospects
Human Resources
Producing Payroll
Finance and Accounting
Creating Financial Statements at Period Close
Supply Chain
Maintaining Inventory Levels
Manufacturing, Production
Assembling The Product
Remember that organizations typically have some form of separate management and
operating structures for various business functions. Other examples include checking
the product for quality (manufacturing and production), selling the product (sales and
marketing), paying creditors (finance and accounting), and evaluating job performance
(human resources).
How Information Technology Improves Business Processes
Efficiency Increases of existing processes
Automating steps that were manual
Enabling entirely new processes
Changing flow of information
Replacing sequential steps with parallel steps
Eliminating delays in decision making
Supporting new business models
Examples of entirely new business processes made possible by information technology
are downloading a song from iTunes or buying a book or e-book from Amazon. You
might also remember the Amazon book reader Kindle which is continuously connected
to the Internet and allows customers to download
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