ITSS3300 Business Process Modeling Paper
Order ID |
53563633773 |
Type |
Essay |
Writer Level |
Masters |
Style |
APA |
Sources/References |
4 |
Perfect Number of Pages to Order |
5-10 Pages |
Description/Paper Instructions
ITSS3300 Business Process Modeling Paper
Submission Notes:
Submit your complete assignment to eLearning by the due date in a Microsoft Word document with embedded graphics for question 2, or a PDF document. (You will not be given credit for any other formats.)
Consider the following scenario:
JSM Manufacturing is a small, local company that manufactures personal protective equipment, such as surgical masks, gowns, and face shields. The company relies on a network of suppliers of raw materials, transportation providers, and for other required products and services.
These vendors receive purchase orders from JSM for materials and services, and typically ship directly to JSM’s manufacturing facility. Invoices are sent to JSM’s accounts payable department for payment processing, which receives, verifies, and processes approximately 200 invoices per month.
JSM’s accounts payable department consists of one (1) person who is responsible for verifying the invoices before paying them.
- When the accounts payable clerk receives a batch of invoices, typically in the form of a paper bills in the mail, she sorts them by vendor and purchase order number.
- On Tuesday of every week, the accounts payable clerk meets with the purchasing department to review the bills with the purchase orders to verify the bills were for the correct items at the correct price. JSM purchasing department contacts the vendor to reconcile any differences (either to the purchase order or to the invoice, which would require the vendor to generate another invoice).
- The accounts payable clerk meets with JSM receiving department every Wednesday to verify that the ordered items have indeed been received. The receiving department contacts the purchasing department of any discrepancies, and the purchasing department, in turn, contacts the vendor about the discrepancy. Again, reconciliation would require adjusting the purchase order, invoice, or both.
- Finally, the accounts payable clerk processes the invoice for payment. Payments are always made on Fridays.
- Note that invoices are received throughout the week and are sorted whenever the clerk has time to perform that task.
The process certainly has some issues. Vendors often complain about the length of time it takes for JSM to pay their bills. Also, since the onset of the CoVID-19 pandemic, the demand for JSM’s products has skyrocketed, requiring the company to find more suppliers to meet its demand for more raw materials, resulting in far more invoices arriving at the company every week.
As a result of these issues, JSM has hired you to access the business impact of the situation and see what could be done to improve the overall process.
The Assignment:
- Business Process. (15 points)
- List at least 3 issues with the current process. (10 pts)
- Explain the impact of the existing process on operational efficiency. (5 pts)
- Diagram the existing Process.(50 points).
- Using a diagramming tool (Visio, Lucidchart, PowerPoint) model the existing process. Use swim lanes to show process participants, and separators to show time scales. Remember to submit in PDF format. (50 pts)
- Metrics (15 points)
- Identify 3 measurements or metrics that could be put in place to measure the impact of the existing process on operational efficiency. (15 pts)
- Process Improvements (20 points).
- Discuss the changes that could be made to make the process more efficient. (10 pts)
- Explain how information systems could support those changes. Discuss what data the systems should capture and what decisions the system could improve. (10 pts)
Business Processes and Data Flow
ITSS 3300
Timothy Stephens
(Supplemental Material from Laudon, Dennis, Wixom, Roth, et al)
Course Objectives
Describe the evolving nature of IS and IT and its role in today’s organizations.
Describe and model key business processes and apply knowledge of information technologies to support operational and strategic business processes.
Apply information systems viz. spreadsheet and analytics software, to solve business problems.
Understand core IS concepts within an organization such as
*Data management,
*Information technology,
*Enterprise systems,
*Information systems management
*Business intelligence
that enable students to relate information systems to their field of study.
Describe and model key business processes and apply knowledge of information technologies to support operational and strategic business processes.
Business Processes
Business processes
Sets of activities, routines, steps
Flows of material, data, information, knowledge
May be tied to functional area or be cross-functional
Businesses: Can be seen as collection of business processes
Business processes may be assets or liabilities
Business processes are at the heart of every business. This could include anything from ordering a hamburger at McDonalds, to applying for a driver’s license at the DMV. Studying a firm’s business processes is an excellent way to learn a great deal about how that business actually works. How could a business process be a liability? Think of some dysfunctional business processes or really poor business process.
4
Structured and Dynamic Processes
Structured Processes
Support operational and structured managerial decisions and activities
Standardized
Usually formally defined and documented
Exceptions rare and not (well) tolerated
Process structure changes slowly and with organizational agony
Example: Customer returns, order entry, purchasing, payroll, etc.
Dynamic Processes
Support strategic and less structured managerial decision and activities
Less specific, fluid
Usually, informal
Exceptions frequent and expected
Adaptive processes that change structure rapidly and readily
Example: Collaboration; social networking; ill-defined, ambiguous situations
Structured processes are formally defined, standardized processes involving day-to-day operations: accepting a return, placing an order, purchasing raw materials, and so forth.
Dynamic processes are flexible, informal, and adaptive processes normally involving strategic and less structured managerial decisions and activities.
5
Business Process Examples
Sales and Marketing
Identifying Prospects
Human Resources
Producing Payroll
Finance and Accounting
Creating Financial Statements at Period Close
Supply Chain
Maintaining Inventory Levels
Manufacturing, Production
Assembling The Product
Remember that organizations typically have some form of separate management and operating structures for various business functions. Other examples include checking the product for quality (manufacturing and production), selling the product (sales and marketing), paying creditors (finance and accounting), and evaluating job performance (human resources).
How Information Technology Improves Business Processes
Efficiency Increases of existing processes
Automating steps that were manual
Enabling entirely new processes
Changing flow of information
Replacing sequential steps with parallel steps
Eliminating delays in decision making
Supporting new business models
Examples of entirely new business processes made possible by information technology are downloading a song from iTunes or buying a book or e-book from Amazon. You might also remember the Amazon book reader Kindle which is continuously connected to the Internet and allows customers to download books and pay for them using Amazon’s one-click purchase method.
RUBRIC
QUALITY OF RESPONSE |
NO RESPONSE |
POOR / UNSATISFACTORY |
SATISFACTORY |
GOOD |
EXCELLENT |
Content (worth a maximum of 50% of the total points) |
Zero points: Student failed to submit the final paper. |
20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. |
30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. |
40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. |
50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. |
Use of Sources (worth a maximum of 20% of the total points). |
Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. |
5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. |
10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. |
15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. |
20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. |
Grammar (worth maximum of 20% of total points) |
Zero points: Student failed to submit the final paper. |
5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors |
10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors |
15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. |
20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. |
Structure of the Paper (worth 10% of total points) |
Zero points: Student failed to submit the final paper. |
3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. |
5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper |
7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. |
10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. |
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ITSS3300 Business Process Modeling Paper
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