Improving the Candidate Experience at Airbnb
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Staffing Challenge Response
Improving the Candidate Experience at AirbnbTo improve its candidate experience, Airbnb set a goal to have job candidates walk away saying, Wow-those Airbnb people are so smart and coordinated-Im even more excited about the chance to work with them. 194 The recruiting team started by brainstorming how they wanted the hiring process to feel at each step and mapped out its ideal process from both the hiring teams and the candidates perspectives. They also benchmarked their auto-reply application messages and learned that theirs was the same boring message other companies were using. They wrote a new message that reinforced Airbnbs employer value proposition, outlined the next steps in the hiring process, and provided suggestions for what candidates could do while they waited to hear back (e.g., read the frequently asked questions on the website, watch company culture videos, etc.). 195 The recruiting team then created a variety of employer value-proposition-branded templates that could be quickly adapted by recruiters when communicating with candidates. The recruiting team was also given the responsibility to extend offer letters. This reduced the time it took for candidates to receive an offer to just a couple of days.196 They even held lunches to help employees improve and update their LinkedIn profiles because they knew candidates would be looking at them. Every week they started recognizing a recruiter who went the extra mile for a candidate, such as a hiring manager who went hiking on a Saturday to recruit a top prospect. 197 The on-site interview process was improved by giving each interviewer a distinct role ensuring that they dont ask the same questions. They also prep interviewers to help them tailor their approach to each candidate. For example, a manager might be sent a calendar interview invitation saying, Super passive candidate. Had coffee with Mike three months ago. Have been courting ever since. Need to sell. Candidates arriving for interviews are greeted with a personalized welcome note written on the white board in the interview room and are given a tour of the office to help reduce interview nerves and improve their ability to assess their fit. Rejected candidates are informed via e-mail but are invited to call for feedback if they would like. Airbnb feels that this gives the candidate time to digest the news, making the feedback conversation more productive and helping them feel more positively toward the company. After passing a certain stage of the hiring process, candidates are also given a coupon to thank them for the time they spent with Airbnb.198 The company also took steps to mitigate recruiting bias and hire more diverse employees by focusing on being objective and identifying the best candidates for the job, not just hiring the people they most wanted to hang out with. 199 The recruiting team worked with hiring managers to conduct a job analysis and identify the attributes for success in each role. After securing agreement on the right skill sets, the interview questions and scoring key were developed. Interviewers were also trained to objectively and accurately evaluate candidates. Interviewers were discouraged from looking for common passions and hobbies on a candidates resume because doing so promoted bias when they developed stronger connections based on similar interests that had nothing to do with job success. Unconscious bias training was also conducted. 200 The changes appear to be working as employee diversity has increased, 201 second-time candidates are increasing, and more friends of former candidates are applying. 202
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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