INSTRUCTIONS
- This paper consists of section (A) and Section (B)
- Section A is compulsory ( Case Study)
- Answer any three questions from section (B)
In assessing your work consideration will be given to the accuracy of language, quality of expression and layout/presentation of your final answer
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SECTION A: CASE STUDY (40 marks)
Read the case study below and answer the questions that follow.
DILEMMA
You are a Human Capital Executive in a Corporate and Investment Bank. One of the specialized lending business units- the Infrastructure and Energy Project Finance Team-
- has been a strong and steady contributor to the Bank’sperformance over the last decade . However, despite years of stellar performance, it has recently become apparent that this team will not achieve their 10% growth target this year. A number of the team have just resigned. The Managing Director has asked you to investigate and make recommendations as he is worried that they will not achieve their set target this year.
You investigate the situation and uncover the following pieces of information:
The team consists of a Head, four Senior Transactional Officers and ten mid-level and junior Investment Bankers. The team has, on average, lost and replaced one or two people a year. The Head of the team believes that the sales cycle of their products is on average three years, i.e. it takes on average 3 years for the team to award a loan to their customers and the average repayment period for a loan awarded to a customer is 5years.
The number of potential loans applied for by customers when the current Head took control, three years ago, has declined from 300 to 150. The team in this business unit is stressed because of the decline which is now impacting on the bank’smargins. Five members of the team have just resigned. Three are moving to join competitors in similar roles; one is leaving the banking industry and the other one joining an international investment bank in Johannesburg.
Questions:
- With your investigation, what in your view are the challenges faced by this Bank. (10 marks)
- What recommendations will you give to the Managing Director who is worried about not achieving the 10% growth? (10 marks)
- What role will you be expected to play as the Human Capital Executive in driving the bank towards achieving the 10% growth. ( 20 marks)
SECTION B (60 Marks)
INSTRUCTION
Answer any three questions
- Difficulties may arise at various points in the employment relationship, and
disciplinary and grievance procedures are there to ensure that these challenges are dealt with fairly and consistently. For this reason, employers need procedures that support both the employer’sand employee’sperspective. Define the role of HR in managing this process with emphasis more on the role HR plays in disciplinary and grievance hearings. You are to outline for both procedures, all the steps that need to be followed. ( 20 marks)
- (a) Discuss the differences between strategic and operational human resources management. (10 marks)
- Ethics has become an integral part of Human Resources. Do you agree with this statement? Substantiate your answer with examples (10 marks)
- HR is applied differently across different sectors. Define the role of HR in the following sectors:
- Small and Medium Enterprises
- Public Sector
- International Organization. (20marks)
- There are four ~oles that are played by HR Practitioners at different stages in their organization. Discuss what the four roles are and how do they impact the organization and what HR activities are involved when playing each of these roles.
(20 marks)
- HR has evolved over time. At some point it was known as Personnel Management, and then later referred to as Human Resources Management. Of late in some areas it is now referred to as human Capital. As a Human Capital Practitioner there are a number of hats you wear or roles you play in an organization. Discuss the four roles you will play and state how they impact the organization. (20 marks)
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