How to Build Productive Teams Assignment
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
How to Build Productive Teams Assignment
Building productive teams is critical to the success of any organization, especially in the service-oriented hospitality industry. In recent years, the introduction of TQM processes has significantly increased the number of teams in the hospitality industry. At the heart of TQM is process improvement, and associate participation is the heartbeat. Productive teams are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates’ jobs easier. Teams need leadership, which is either appointed
CORPORATE PROFILE
Six Flags
Six Flags is a world-renowned theme park company. It owns and operates 38 different parks spread out over North America, Latin America, and Europe. Locations include Mexico City, Belgium, France, Spain, Germany, and most major metropolitan areas in the United States. In fact, having a park in 40 of the 50 major metropolitan areas in the United States has earned Six Flags the title of world’s largest regional theme park company. Annually, more than 50 million visitors entertain themselves at Six Flags theme parks worldwide.The company prides itself in claiming that 98 percent of the U.S. population is within an eight-hour drive to a Six Flags theme park.
Who is behind this huge success? The founder of the first theme park was Angus Wynne, a Texas oil baron with a vision. His vision was to create a family entertainment park that was fun as well as affordable and, most important, within a reachable distance from where people lived. Wynne transformed a simple amusement park into a theme park by adding innovative rides with theme presentations. His first park opened inTexas in 1961 .The transformation proved to be a huge success with the public; crowds flocked to the newly opened theme park.
The park was named after the six different flags that flew over Texas at one time, representing the six different countries that marked Texas’s past history.The theme park was divided into six different regions, each modeled after the country it represented.Visitors could marvel at Spanish haciendas or French bistros,all the while in the company of Southern belles and pirates.
Today, Six Flags has a licensing agreement with DC Comics and Warner Bros.This means that characters such as Batman, Superman,and Bugs Bunny and the gang can be found wandering around the parks and having their pictures taken with park visitors. With fantastic rides and show-stopping entertainment, the parks have become one of the first-choice amusement parks for entertainment-seeking families and individuals.
Funding for expansion of the company was drawn primarily from the profits made from the first successful parks opened, including the first one in Texas. In 1996 Six Flags went public for the first time, meaning it allowed the public to purchase its stock as opposed to hand-picked private investors.The shares were sold at $18 each,and their purchase totaled nearly $70 million.Only one year later the company had raised $200 million with its public offering.With these kinds of funds, Six Flags continued purchasing land or old amusement parks and turning them into Six Flags theme parks, rapidly expanding its reach. Currently Six Flags employs 42,000 people, representing a 10 percent year-on-year growth rate.The parks have become so successful and have such a high income that large corporations, including AOL, Kodak, Perrier, Pringles, and Univision, have signed major sponsorship deals with Six Flags.
by management or chosen by the team. As with any other endeavor, goals and objectives need to be set and the team given the resources it needs to accomplish those goals. It is amazing to see the enthusiasm that teams can generate as they work on improving the guest experience. Associates come up with great ideas that can save money and provide guests with better service. Team building happens when members interact to learn how each member thinks and works. Through close interaction, team members learn to develop increased trust and openness. When a team focuses on setting goals, determining who will plan on accomplishing what by when, and so on, the team should be on its way to becoming a high-achieving team.
Job Rotation
Job rotation is an excellent way to relieve the possible boredom and monotony that can be a disadvantage of work specialization because it gives associates a broader range of experiences. Once associates have mastered the jobs they were hired to do, boredom tends to set in. Job rotation creates interest and helps develop associates to take on additional responsibilities. The management training programs of some of the major hospitality corporations are good examples of job rotation; graduates spend a few months in several departments before selecting an area of specialization. Even then, front-line managers are likely to move through a few departments to build up their knowledge and experience. Job rotation does create some additional costs, mostly in the area of training and reduced productivity, because as associates move into new positions, they need time to become proficient in their new roles. A major benefit of job rotation is that associates become well rounded in the operation of the corporation, and many associates are promoted as a result of gaining the additional knowledge and experience.
Job Enlargement and Job Enrichment
Job enlargement increases the scope of the associates’ work. Originally it was intended as a way of maintaining interest in the work; more recently, it has become an economic necessity. Today, hospitality management professionals have more work and responsibilities than ever before—that’s why workplace stress has become an issue. However, no one in the hospitality industry can say that his or her job is uneventful. In our business no two days are alike, and for many that’s one of the fascinations of the hospitality business, despite the increased workload. Job enrichment adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.
Trends in Organizing
- Computerized scheduling programs save the organizer time and limit the error margin for being overstaffed or understaffed.
Chapter 16 Organizing 537
Chapter 16 Organizing 9
Once the weighted values are totaled, we can see that Pizza Hut and Wendy’s are the restaurants with the highest scores. Notice how these are not the restaurants with the highest scores before the weighted values were included.
Step 6: Selection of Alternative
The sixth step is to select the best alternative. Once the weighted scores for each alternative have been totaled, it will become obvious which is the best alternative.
Step 7: Implementation of Alternative
We next need to ensure that the alternative is implemented so that the decision is put into action. Sometimes good decisions fail because they are not put into action.
Step 8: Evaluation of Decision Effectiveness
The final step in the decision loop is to evaluate the effectiveness of the decision. As a result of the decision, did we achieve the goals we set? If the decision was not effective, then we must find out why the desired results were not attained. This would mean going back to Step 1. If the decision was effective, then no action, other than recording the outcome, needs to be taken.
How Managers Make Decisions
Managers are the main decision makers in any organization. Although all employees face daily decisions, the choices a manager makes impact the future of the organization. Decision making is an integral part of all four primary managerial functions: planning, organizing, leading, and controlling.
RUBRIC
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