Cultural Diversity Presentation Essay Assignment
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Cultural Diversity Presentation Essay Assignment
HOSP-1008 Customer Service
Cultural Diversity Presentation Assignment
Due Date: Tuesday November 2, 2021.
Assignment Type: Group.
Learning Outcome: Explain how to give quality customer service to a guest in Canada, taking into consideration unique cultural differences.
Preface: As well as being culturally diverse in population, Canada receives, and benefits from, many international visitors every year. When serving guests from other cultures, it is important to understand the cultural differences involved.
Your class has been asked to host a group of guests to Red River College. The group is a combination of Canadian-born and visiting international educators. You will conduct a tour of the PGI campus and serve them lunch in Jane’s Restaurant. To make them feel welcome and impress them, you will want to respect their communication styles and unique needs based on cultural differences. You have been asked to educate your classmates on how customer service behaviors or practices can be adapted for cultural differences.
Assignment Details: Attached are topics that would be considered components of the outlined customer service encounter. Each component states one of many mainstream Canadian norms for some reference. Your instructor will assign you three specific sections to work on. Working as a group, research the main-stream Canadian norm for this topic, your research should also include any Indigenous cultural information. Add to the information already stated.
Next, research the non-Canadian cultures assigned by your instructor and explain how the customer service procedure would be altered based on the cultural difference. Use the mainstream Canadian perspective as a starting point, then research the non-Canadian culture, and based on their cultural perspective, then suggest how the service would be altered. It is important to explain the value predominant in that culture that relates to the change in service components.
Submission: Once you have completed your research, prepare a 10-15 minute power point presentation for your classmates on your findings. Prepare your power point presentation and send via email to your instructor by the due date instructed in class. You will be given time in class to present your information, sharing your slides using Power Point.
Evaluation: Refer to your rubric in the LEARN page for Cultural Awareness Assignment.
Canadian Norms (Students to find examples if they differ for Indigenous examples)
- Appropriate greetings
- Make eye contact, firm handshake, smile.
- Verbal greeting would include Hello, Good day, and nice to meet you.
- Appropriate business dress
- Expected that you would follow the guest speaker dress code if you were the tour guide.
- Servers would follow the dress code in Jane’s.
- Punctuality
- Punctuality is important as time is valued and it is rude to be late to start a meeting or arrive late to a planned meal.
- Keeping to a schedule is appreciated and expected.
- Appropriate/inappropriate business gifts
- Gifts should be modest and not expensive. Gifts that would be given in this situation can include coffee cups, water bottles, pens.
- Gifts may be tied with a bow so the gift is visible or loosely wrapped in paper. If wrapped, it is not rude to open in front of the giver.
- Use of technology cellphones for business meeting.
It is rude to always check your phone during a meeting. Phone should not be on desk.
It is not appropriate to video or record people doing a presentation unless authorized. As well as taking pictures of slides. Copyright issues.
- Typical food/beverages for lunch
- Typical beverages at lunch may be water, soft drinks – both served with ice. Coffee and tea are often served with the meal or with dessert. On a special occasion, a glass of wine may be served with lunch.
- Food at lunch may be served both hot and/or cold. Typical food would include hot soup, cold salads (often topped with warm protein), or a hot plate with a cooked protein, starch and vegetable. On special occasions, sweet dessert would be served such as cakes, pies or ice cream.
- It is not inappropriate to refuse food or make special requests.
- Topics of conversation
- Topics of how much money one earns, sex life, political beliefs and religion are not topics openly discussed.
- Canadians respect privacy and would not ask about family unless information is volunteered.
- Business cards
There are no specific protocols for business card exchange.
- Appropriate/inappropriate gestures
- Canadians stand two to three feet apart during conversation. Inside this distance is considered personal space.
- Use of the middle finger is a vulgar gesture, eye rolling is disrespectful, not making eye contact is interpreted as negative.
- Seating arrangements
- There are no special seating arrangements based on hierarchy.
- Sometimes, the special guest or head of the business would be seated at the end of the rectangular table, which is referred to as the head of the table.
- Utensils
- Utensils will reflect the food served and will be pre-set.
- Either a soup spoon or salad fork, dinner fork and knife and a dessert spoon or fork (depending on the type of dessert).
- Table manners
- The napkin is placed in your lap. If you leave the table before the meal is complete, the napkin is placed in the seat of your chair.
- It is inappropriate to slurp soup or drinks.
- Societal hierarchy or the norms regarding age, gender and family status
- In North America, there is equality in age, gender and family status.
- North Americans take pride is describing “everyone is equal.” However, ranking in business is based on level of the manager.
- Serving sequence and style
- Sequence is soup or salad, entrée and then dessert with coffee or tea.
- These are all served on a plate or bowl. Each plate is cleared before the next course is served.
- Appropriate meal times
- Most business meetings are scheduled between 9am and 5pm.
- The appropriate time to eat lunch is between noon and 1pm.
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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