Course: Interpersonal Communications
Order ID |
53563633773 |
Type |
Essay |
Writer Level |
Masters |
Style |
APA |
Sources/References |
4 |
Perfect Number of Pages to Order |
5-10 Pages |
Description/Paper Instructions
Course: Interpersonal Communications
Unit: Verbal and Nonverbal Communication
Deliverable Length: 2–3 pages or 8–12 slides
Choice 1:
Deliverable length: 2–3 pages
James Grunloh, sales representative for Appleton Office Supplies Company, has just entered the office of Bob Croze, office manager for Old Orchard Candle Makers. James, who has just graduated from college and has since started selling for Appleton, is dressed in a two-piece brown suit.
As James enters the office, Bob, a large man around 50 years of age, sits behind a large wooden desk, with his arms and legs crossed.
James: (walking around Bob’s desk to extend his hand) Good morning, Bob. It’s a pleasure to meet you. How are you today?
Bob: Fine, just fine. You’re a little late.
James: Just 5 minutes. I was delayed at the bank.
Bob: (rubbing his nose with his index finger and crossing his arms and legs) Well, alright. What can I do for you?
James: I am here to tell you about our new office forms. I think you will be quite pleased with them.
Bob: Before you go any further, let me tell you that we have just placed an order with one of your competitors.
James: (crossing arms and legs, his voice increasing in speed and pitch) I’m sorry to hear that. You should have waited until we got here. Appleton’s prices have just been lowered by 10 to 20%.
Bob: (uncrossing his arms and legs and stroking his chin) They have?
James: (buttoning his coat and starting to rise) Well, I guess it’s too late if you’ve already placed the order. Next time, give us a chance, will you?
As James leaves, Bob sits at his desk with his elbows propped on his desk and holds both hands together in front of his mouth. Regarding the scenario above, answer the following questions:
- What mistakes of his own nonverbal behavior has James made?
◦Cite at least 3 examples, explaining James’ nonverbal behaviors and the messages they sent.
- What nonverbal cues in Bob has James failed to recognize?
◦Cite at least 3 examples, explaining Bob’s nonverbal behaviors and the messages they sent.
- Rewrite the dialogue to show how you think James should have handled matters.
◦Include at least 3 new nonverbal behaviors from either James or Bob.
-OR-
Choice 2:
Deliverable length: 8–12 slides
You are to create an 8–12 slide presentation on nonverbal and verbal communication.
You are to present your research as well as various experiences of your own. Your presentation will consist of 2 parts.
Part I
Part I will explore a time when you experienced a message that had contradicting nonverbal and verbal language or a person’s body language said something different than his or her verbal statement. Specifically, you are to address the following questions:
- How did you choose which message to “hear” or believe?
- What was the communicator’s intended message?
- What did you understand the message to be?
- How did you misunderstand the message, exactly?
- Was the communicator’s at fault for poor delivery, or did you use various nonverbal/verbal cues to come to your own conclusions about the intended message? Now, consider the unique communication environment of an online class setting, and relate this to your own experience, from the guidelines above. Further your situational analysis by addressing the following:
- What nonverbal communication is used in an online classroom?
- Considering what you have learned from the experience in your presentation so far, what lessons can you apply when communicating with your classmates and instructor online?
- How can you be sure your written messages articulate the messages that you intended?
Part II
For Part II, think about conversations you have with people in different venues, at different organizational levels, or of various backgrounds. When communicating verbally, it is important to choose your words very carefully so that they are properly received and understood by the recipient of your message. You are to address the following questions:
- What are some techniques that you use to be sure you are speaking appropriately to the other person?
- What actions do you take to be sure your message is fitting to the person or the context?
- Then, think about barriers to effective verbal communication. What can get in the way of a verbal message being understood the way it was intended?
Presentation Guidelines:
The following guidelines for your PowerPoint presentation will be used to grade your work as well:
- Limit the number of words on slides. Slides are designed to supplement your presentation, not to be your presentation (in this assignment, it is to supplement your research paper).
◦Avoid paragraphs.
◦Use bullet points.
◦Use succinct phrases instead of sentences.
- Limit each slide to 6 bullet points.
- Simple fonts
◦Fonts “with feet” are easier to read (in a paragraph).
◦Fonts “without feet” make nice titles.
- Choose color combinations that make your presentation easy to read.
- Limit graphics to 1–3 per page. Too many graphics can be distracting.
- Bells and whistles tend to be distracting for the viewer. Make sure that special effects have a purpose.
- Proofread and spell check your work.
RUBRIC
QUALITY OF RESPONSE |
NO RESPONSE |
POOR / UNSATISFACTORY |
SATISFACTORY |
GOOD |
EXCELLENT |
Content (worth a maximum of 50% of the total points) |
Zero points: Student failed to submit the final paper. |
20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. |
30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. |
40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. |
50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. |
Use of Sources (worth a maximum of 20% of the total points). |
Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. |
5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. |
10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. |
15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. |
20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. |
Grammar (worth maximum of 20% of total points) |
Zero points: Student failed to submit the final paper. |
5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors |
10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors |
15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. |
20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. |
Structure of the Paper (worth 10% of total points) |
Zero points: Student failed to submit the final paper. |
3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. |
5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper |
7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. |
10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. |
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Course: Interpersonal Communications
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