Communication Plan Discussion Essay assignment
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Communication Plan Discussion Essay assignment
Prepare
Communication Plan
Regular communication with all stakeholder groups, whether expected to be primary users such as nursing staff and physicians or ancillary users such as laboratory technicians, pharmacists, other clinicians, administrators, billing staff, and housekeepers, helps reduce the uncertainty inherent in adopting health information technology (HIT) and engages all stakeholders at the appropriate level of participation in planning, implementing, and identifying opportunities for improvement.
The ADKAR model of communication (depicted below) recognizes a continuum of key messages for projects that introduce a great amount of change—such as adopting HIT. It illustrates the relationship between communicating and project phases. As soon as the need for HIT arises, Awareness building needs to begin. As the HIT vision unfolds, creation of Desire helps turn uncertainty into interest. Throughout the planning process, stakeholders need to become more Knowledgeable about HIT in order to make decisions appropriate to their role in the project. During implementation, stakeholders need to understand their Abilities, build capability, and celebrate using HIT. Communication does not end with implementation, however, as continued success during ongoing operations requires Reinforcement. The ultimate goal is to celebrate successful implementation and optimal utilization.
Instructions for Use
Build your communication plan using this template. Use task management software (e.g., Microsoft Outlook, Microsoft Project) for ease of tracking and keeping the plan up-to-date. Ideas are included on what to communicate to whom, how, and when. Some communications are two-way, such as meetings, phone calls, and discussions; but many are one-way, including memos, bulletin boards, and newsletters. One-way communication lacks an immediate feedback mechanism, so plan ways to obtain feedback. Be sure to communicate using plain language not “techie-speak.”
Key Message To Whom From Whom Medium When Date 1. The organization is interested in post acute transitions of care and we want you to participate on a steering committee. Key stakeholders Administrator Director of nursing (DON)
Medical director
Individual contacts When organization leadership recognizes need for HIT to support post acute care transitions 2. The organization is interested in HIT as it relates to transitions of care, and we want board support. Board of directors Administrator Meeting When steering committee has formed 3. The organization is interested HIT to support post acute transitions of care and we want to let all staff know of this interest and become excited about learning and adopting best practices around care transitions and medication management. All staff Administrator Various: all staff meeting, newsletters, supervisor communications, other means within your organization When steering committee has formed Repeat regularly as needed
4. Safe post acute care transitions are (fill in meaning for organization). HITPAC steering committee Physicians
Supervisors
Chair of steering committee Various educational programs When steering committee has formed 5. Our organization will take (fill in strategy) to achieve HIT for post acute care transitions All Administrator Bulletin board When steering committee drafts 6. We are going to map current processes to determine what functions are needed in current HIT focus. Supervisors All staff
Project manager Supervisors
Training, bulletin board, celebration as completed As steering committee begins to define migration path 8. What metrics should we use to assess achievement of (specify goals) through use of our HIT for care transitions? Physicians Administrator DON
Medical director
Meeting As steering committee begins to define benefits based on migration path and HIT for post acute care education 9. Ways we can start to prepare for HIT for post acute care transitions: Medical director Administrator
DON
HIT steering committee As soon as it appears feasible to begin the process 10. We have determined that we will be acquiring (specify application) in the next (specify time period). Here’s what this may mean, how you will be involved, how you can help, what questions do you have? Nurses Physicians
Other staff as applicable
Administrator DON
Medical director Supervisors
Meetings As soon as it appears feasible to begin the process 11. Here is an overview of the implementation plan and how it will impact each stakeholder group. All Administrator DON
Medical director Project manager
Site and department meetings Upon harmonizing vendor and organization implementation plans 12. We seek representatives to participate on implementation teams. Physicians Supervisors
Administrator DON
Medical director Project manager
Personal communications with applicable counterparts Organization chart for project
Upon harmonizing vendor and organization implementation plans 13. Reinforce what HIT for post acute care is, why it is important, its benefits, and ways to start the care transition process. Physicians Department managers
Front line supervisors
Administrator DON
Medical director Project manager
Upon announcing formation of implementation teams 14. We have a process to identify and track implementation issues and need everyone’s participation. All Project manager Memo Policy and procedure
Intranet link
Upon harmonizing vendor and organization implementation plans 15. We are seeking individuals to become trained as super users. Supervisors Administrator Personal communications Upon harmonizing vendor and organization implementation plans 16. We are seeking individuals to pilot new devices, participate in testing, be first to go live. Nurses Physicians
Other clinicians
Project manager Memo Personal communications
Recognition
As implementation gets underway 17. How we are doing? (Seek openness, relate progress, and recognize contributions. Seek continual formal and informal feedback. Measure adoption and usage rates, audit for data quality, and apply for external awards). All Administrator DON
Medical director
Pizza party Intranet link
Physician/staff satisfaction surveys
Patient satisfaction survey
ROI/benefits study?
Key milestone(s) during implementation, during go live, and regularly thereafter 18. We are the support team to help you during go live. All Project manager Super users
Badges or something else to distinguish helpers. Training and recognition of accomplishment During go live 19. Thank you for your great work. What are your first impressions? Nurses Physicians
Other clinicians
Project manager Personal communications Informal meetings
Survey
End of first day Regularly after first day for period of time
20. Continual process improvement—how is it going? Nurses Physicians
Other clinicians
Administrator DON
Medical director
Informal feedback User satisfaction survey
Walkarounds
At key intervals as required or recommended 21. Outcomes analysis—here are our quality assurance results Nurses Physicians
Other clinicians
Administrator DON
Medical director
Meetings Report cards
Regular intervals Per reporting guidelines
22. Our next steps for HIT for post acute care transitions are (describe based on your strategic plan) All Administrator DON
Medical director
Newsletter As strategic plan phases are reached For support using the toolkit
Stratis Health ( Health Information Technology Services
952-854-3306 ( info@stratishealth.org
This toolkit was prepared by Stratis Health, the Minnesota Medicare Quality Improvement Organization, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The materials do not necessarily reflect CMS policy. 10SOW-MN-SIP-HIT-13-06 031313
� The ADKAR model of communication was first described in the The Perfect Change by Jeff Hiatt, founder and administrator of Prosci Research.
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Prepare – Communication Plan – 1
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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