Worksheet CMST2220 on Conflict Resolution
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Worksheet CMST2220 on Conflict Resolution
Conflict is a healthy part of any community. People would not be challenged to look beyond their daily routines if it did not exist. When a group of people with diverse viewpoints, attitudes, experiences, education, lives, and hobbies comes together, there are likely to be disparities. If the dispute and tensions that arise are addressed, and the group uses the learning to strengthen its work, such variety can enrich the debate, ideas, and project goals.
Conflict can sometimes be harmful and have a negative impact on a group’s success. The remedy is for the organization to deal constructively with its disagreement before it becomes embedded, spreads, and erodes the foundation to the point where it can no longer carry on.
Before you can properly deal with conflict, you must first understand it. Conflict, according to research, progresses through stages, includes an observable process, and shares a number of traits. Recognizing and comprehending what is going on is the first step toward effectively resolving the situation. Some confrontations can be avoided entirely, or at least prevented from escalating, provided you understand what’s going on, your approach to conflict, and its causes.
All confrontations, big or small, have key elements in common.
At least two parties are involved in every conflict: two or more persons, two groups, two countries, a person and a group, a country and a group, and so on.
There is some type of struggle or threat, whether real or imagined.
There is interaction or interference.
It’s possible that the interaction will be emotional.
What is your personal style?
When it comes to coping with disagreement, most people have a preferred way or style. That style may be appropriate in some circumstances, but it may not be in others, depending on the situation. In most circumstances, the best style to utilize is one that results in a solution that is agreeable to both sides. This is an integration/collaboration style, as well as a compromising approach to a lesser level. The five most prevalent dispute resolution styles are described in this list of styles.
5 Different Approaches to Conflict Resolution
1. Preventing Conflict (unco-operative and unassertive) You have a habit of becoming passive and withdrawing from contentious situations. Acceptance and patience are your most common attitudes, and you often bury your strong feelings to avoid conflict. This type of behavior frequently makes one feel like a victim, and it makes it harder for others to recognize that there is a problem. When an issue is minor, you have no hope of getting your way, the risk of harm outweighs the benefits, or you need time to allow people cool down, avoiding can be effective.
2. Conflict Resolution (co-operative and unassertive) You endeavor to meet the needs of the other person at the expense of your own. You try to comprehend, listen, and put yourself in the shoes of the other person. The atmosphere is usually cooperative, if not conciliatory. When you know you’re incorrect, as a gesture of good will, to establish favors due, when you’re plainly losing, and when harmony is crucial, an accommodating manner may be effective.
3. Competition and Conflict (unco-operative and assertive) You employ direct techniques and feel compelled to exert control over the circumstance and/or others. You want to straighten the other person out, argue over who is correct, and you’re willing to fight for your beliefs. To win, you employ whatever method appears proper. When dealing with emergencies, discipline, enforcing unpopular regulations, and doing unpopular things that must be done, this style may be the most beneficial and effective.
4. Conflict Resolution (co-operative and assertive) You collaborate with the other person to come up with a solution that satisfies both parties. You’re prepared to defend a position without becoming overbearing. You’re willing to use negotiation to reach a mutually acceptable solution. The discussion is advanced through the application of verbal skills. When all sides are important, learning something new is vital, combining thoughts is important, getting buy-in from others is important, and dealing with difficult sentiments, this technique is useful.
5. Conflict Resolution Through Compromise (intermediate in co-operating and assertiveness) You attempt to find a solution that is acceptable to both sides. The answer only partially satisfies both, yet it will suffice for the sake of time and a lack of commitment or effort to do better. When neither side is highly important, power on both sides is equal, you need to arrive at the best answer quickly, and you need a back-up plan if other options fail.
Worksheet on Conflict
Consider two difficult situations in which you have found yourself in the last week or several weeks. For each example, write down your observations and interpretation of the disagreement. Each question can be answered in a few sentences. Remember that these fights might be big or minor, but they must be between you and at least one other person (no internal conflict examples please).
1st Conflict
1. Describe the conflict/situation as well as the factors surrounding it.
2. Identify the primary players and their roles.
3. Which kind of conflict resolution did you employ, and why?
4. What changes could you have made to improve the outcome? What could you have done differently to better manage the situation? Could you have picked a more appropriate or better conflict resolution style?
Second conflict
1. Describe the conflict/situation as well as the factors surrounding it.
2. Identify the primary players and their roles.
3. Which kind of conflict resolution did you employ, and why?
4. What changes could you have made to improve the outcome? What could you have done differently to better manage the situation? Could you have picked a more appropriate or better conflict resolution style?
Dispute Resolution
Consider the steps below to better understand your conflict and come up with a viable solution for the future.
The Three Steps To Dealing With Conflict Effectively Are:
1. Identify the circumstance, facts, and desired outcome (recognize and define).
Examine your local surroundings.
Come up with a list of things to do.
Describe the incident in detail.
Define the outcomes.
2. Investigate different options and their ramifications (generate alternatives)
Create options (do not limit yourself to “either/or” answers).
Identify as many viable options as you can.
Make a list of criteria to use while evaluating options.
Consider the benefits, drawbacks, ramifications, and outcomes of various options.
3. Make a choice (choose a solution).
Choose the best option for the job.
Determine implementation plans – who is responsible for what and by when?
Follow up on any duties that have been assigned or agreed upon.
Evaluate the solution and see if it is effective.
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). 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