When faced with a problem, what do you do to solve it? This assignment asks you to apply a six-step to problem solving process to a specific problem scenario. You will write a paper that presents a synthesis of your ideas about solving the problem using this systematic approach. As Voltaire said, “No problem can withstand the assault of sustained thinking.”
You have worked at your company for eleven (11) years. You have returned to college to earn a Bachelor’s degree in order to increase your chances for a promotion. You are nearly finished with your degree, when a supervisor’s position in a competing company becomes available in another state. The start date is in two (2) weeks, during your final exam period for your courses. The position offers a $15,000 per year salary increase, a car allowance, and relocation expenses. Your former supervisor works for the company and is recommending you for the position based on your outstanding job performance; if you want the job, it’s yours. All of the other supervisors at this level in the company have Master’s degrees, so you know that you would be expected to earn your Bachelor’s degree and continue on to a Master’s degree. Your present company offers tuition reimbursement, but the new company does not.
Review the six-step problem solving process outlined in the webtext, based on the article “The Problem Solving Process” located at http://www.gdrc.org/decision/problem-solve.html:
- Step One: Define the problem
- Deciding that you are committed to finding a solution
- Articulating why the decision is necessary
- Stating the problem as clearly as possible
- Rephrasing the problem in a new way
- Detecting any sub-problems (Many perplexing problems are perplexing because they’re multifaceted.)
- Step Two: Analyze the problem
- What does the solution need to enable?
- What would success look like?
- What are the facts?
- What assumptions are you making?
- What are the things you think are true but don’t know for sure?
- What are the open questions, things that would really be helpful to know?
- Step Three: Generate options
- Look at the problem from different perspectives.
- Explore potential causes of the problem.
- Think about the boundaries you have to work within.
- Imagine that some key constraints are removed.
- Ask yourself how certain strong personalities would solve this.
- Step Four: Evaluate options
- How important is the decision?
- What limits do you have?
- How certain do you want to be? (Some people like risk.)
- Step Five: Make your decision
- What are the probable outcomes of this choice?
- Would this option effectively solve the problem?
- Is it a reliable choice?
- Does it fit with your personal ethics?
- How will it affect other people involved?
- What’s the worst that can happen?
- Will it be possible to reverse this decision if it goes badly?
- Step Six: Implement and reflect
- How did it go?
- In retrospect, was it the right choice?
- What would you do differently the next time around?
- What do you wish you’d known earlier?
- Is there an opportunity to try an alternative solution with this same problem?
Write a four to five (4-5) page paper in which you:
- Define the problem in the scenario that you have chosen.
- Analyze the problem in the scenario.
- Generate options for solving the problem in the scenario.
- Evaluate the options for solving the problem.
- Decide on the best option for solving the problem.
- Explain how you will implement the decision made and reflect on whether this option was the most effective.
The paper should follow guidelines for clear and organized writing:
- Include an introductory paragraph and concluding paragraph.
- Address main ideas in body paragraphs with a topic sentence and supporting sentences.
- Adhere to standard rules of English grammar, punctuation, mechanics, and spelling.
Your assignment must follow these formatting requirements:
- This assignment requires you to write at least 4-5 pages, you should include at least 4-5 references.
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