Business Ethics and Social Responsibility for Managers
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Business Ethics and Social Responsibility for Managers
Please read each passage below, I need a minimum of 150 words for each part (1 & 2 ) which is a total of 300 words in response. I DO NOT need a reference or title page, however please provide the reference(s) underneath the passage. Please label as I have done below, example Part 1 and place your response along with the reference. Please cite properly and use correct grammar.
PART 1
I believe that the key to fully understanding ethical behavior begins in part with an understanding of empathy. Whether as an individual or as an organization, how our actions affect others is one of the fundamental considerations that should be considered before acting. This is especially true in my own profession (firefighting and emergency medicine), where we must constantly practice empathy when dealing with victims of unfortunate events. With that said, “Stand in the shoes of affected parties” (Zwilling, 2013, para.8) is one of the most important aspects of ethical behavior.
One of my responsibilities as Assistant Chief with our organization involves investigating allegations of misconduct. When improper behavior is discovered, it must be considered what will happen to the guilty party. While we make every attempt to consider the time, energy, and money that has been expended on our employees, we must also consider the effects of their actions on victims or observers. I am not sure if I am supposed to use a hypothetical scenario, but I will use a real ethical dilemma that I experienced firsthand. One of our members made a questionable decision during an emergency medical event that resulted in a humiliating outcome for a citizen. While the culprit expressed regret and remorse, a decision had to be made about the punishment of this employee. The decision was made to terminate their employment. It was one of the hardest days of my career, and I promise that the decision was not made lightly. However, this was a situation where the code of conduct had been breached to the point that retaining the employee would have required compromising our ethical culture. One of the primary considerations of an ethical workplace culture involves the collateral effect on internal and external stakeholders (Gonzalez-Padron, 2015). One of the first questions I will typically pose when considering discipline with my administrative peers is “What if this victim was my family member? What would I expect?” We all remember the golden rule: Treat others the way you would want to be treated. This is exactly what we should consider when trying to establish and maintain an ethical organizational culture. Behaving with empathy allows us to transcend from simply considering ethics into the role of living and benefiting from an ethical reality. I know firsthand that it is not the easiest thing to do, but I also know that I can lay my head on the pillow at night knowing that I did the right thing.
References:
Gonzalez-Padron, T. (2015). Business ethics and social responsibility for managers. Zovio.
Zwilling, M. (2013, November 11). How to make an ethical difference in your business (Links to an external site.). Forbes. Retrieved from http://www.forbes.com/sites/martinzwilling/2013/11/17/how-to-make-an-ethical-difference-in-your-business/
PART 2
“I do believe that most business people want to do the right thing.” (Zwilling, 2013). I think this quote is very important because at the basis of all ethical dillemas whether current or past, there would be no hope to reach a consensus of an ethical decision if both parties didn’t at least have the goal of trying to do the right thing.
Of the five solutions, the one that stood out to me the most was number three: “Face the relevant facts”. Working with a very diverse customer base in auto claims, there will always be dilemmas that pop up when investigating a loss. Facing the relevant facts is something I do daily current with external stakeholders. When delivering an unpopular liability decision I begin by stating the facts and getting a customer in agreeance with that and move forward from there to get to a place where they may not agree with the liability decision but they will hopefully understand it a bit better.
As a leader in my organization there comes an entirely new level of dilemmas that occur with “facing the relevant facts”. From concerns from higher ups on how each team should operate to subordinates and adjusters who have issues in their role, facing the relevant facts and coming to an agreement about the situation before tackling an ethical dilemma could make the difference between a more engaged workforce and possibly higher turnover. The most recent example that comes to mind is the issue of staffing. Government regulations have increased substantially in a lot of the states we do business creating additional work that needs to be completed on each claim. Leadership (c-suite) saw issues relating to overtime being paid and began cracking down on middle management on hours worked for adjusters. Middle management argued that if they maintained a strict 40 hour work week, there would need to be corners that get cut on claims and that is unethical claim handling which could put the organization in a very vulnerable legal position. With different levels of leadership coming together to face the facts, they were able to allow adjusters currently employed to work overtime to maintain compliance and customer service and increased staffing levels to ensure that overtime would not be a consistent factor for the job leading to burnout and turnover.
References:
Gonzalez-Padron, T. (2015). Business ethics and social responsibility for managers. Zovio.
Zwilling, M. (2013, November 11). How to make an ethical difference in your business (Links to an external site.) (Links to an external site.). Forbes. Retrieved from http://www.forbes.com/sites/martinzwilling/2013/11/17/how-to-make-an-ethical-difference-in-your-business/
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. 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The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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